Go-Mann Adventures
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Terms of business

BOOKING AND PAYMENTS
Advance booking is essential. For ‘Walk the Island’ walks and Skills courses, full payment is due upon booking. For ‘Just for You’ and other bespoke events an advance payment of 25% is payable on booking and the balance on the day. A booking should not be considered as definite until confirmation has been received from us following payment.


BAD WEATHER CONDITIONS
Go-Mann Adventures walk in all types of weather unless the walk leader considers it is unsafe to do so. We reserve the right to change the itinerary or walking routes for safety reasons in poor weather conditions. In very extreme circumstances it may be necessary to cancel an event, in which case you will receive a full refund or be able to transfer to an equivalent event. No refunds will be made if you decide not to walk due to weather conditions.
PARENTAL RESPONSIBILITY
Children under the age of 13 are only accepted by prior agreement on our group walks.
Parents or legal guardians must accompany young people under the age of 18 and take full responsibility and supervision of them at all times.
RIGHTS OF ADMISSION
Go-Mann Adventures reserves the right to refuse a booking for participating in our walks, if in our reasonable opinion participation is likely to cause distress, annoyance or damage to people themselves, other participants, or to our leaders. This includes participants who fail to advise us of a medical condition or disability which prevents their full participation in the walks, and participants who we believe may be under the influence of alcohol or drugs. It also includes participants who in the opinion of the walk leader are not properly clothed or equipped to enjoy the walk in safety. We are not responsible for any inconvenience or costs incurred as a result.
DOGS AND OTHER PETS
We do not accept dogs or other pets on our group walks and activities unless we have agreed to this by prior arrangement. Get in touch in advance if you wish to bring a pet.
WEBSITE ACCURACY
We believe that this website is accurate. We reserve the right to make changes and update details in it.
COMPLAINTS
If you have a complaint about your walk or event, please notify your organiser on the day and they will do their best to resolve the problem.

Should it not be possible to resolve the issue at that time, you should put your complaint in writing or by e-mail to Andrew Foxon, 39 Droghadfayle Road, Port Erin, Isle of Man, IM9 6EN no later than 28 days after your event. Complaints will be acknowledged within 14 days. All complaints will be thoroughly investigated and you will be kept informed throughout the process.

Refund Policy
TO CHANGE YOUR BOOKING
If you wish to transfer your booking to another date, after it has been confirmed, we will make every effort to accommodate your wishes so long as we receive written or e-mailed confirmation from the person that made the booking. We cannot guarantee however that we will be able to meet your needs.


TO CANCEL YOUR BOOKING
If you or any member of your party needs to cancel the booking, this should be done in writing or by e-mail by the person who made the booking. If you cancel more than 7 days ahead of the walk or event that you have booked, we will offer you the opportunity to re-book for a walk of the same value on an alternative day during the same calendar year for no additional charge. If you cancel 7 days or less in advance of the walk or event that you have booked then you will lose the money that you have paid.


IF GO-MANN ADVENTURES NEEDS TO CANCEL YOUR BOOKING
In the unlikely event of Go-Mann Adventures having to cancel your booking, you will be offered either a full refund of money paid, or transfer to another event of the same or higher value. We will not be liable for any additional costs or expenses incurred. We usually only cancel walks and events if we consider it would be unsafe due to extreme weather conditions.

 

 

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